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Customer Service

Terms and Conditions of International Product Sales

NOTE: ORDERS TO CANADA OR PUERTO RICO CAN USE STANDARD SHIPPING OPTIONS

These terms and conditions apply to all international orders.
Your credit card will be charged in US Dollars.
Shipping times vary depending on destination but in most cases range from 6 - 10 days.

Want a Door Sensor in Turks & Caicos or Section Saver™ in Mexico? NO PROBLEM!

 

Introduction
Erich Industries, Inc. gladly accepts international orders from all around the globe. Available product lines may vary depending on the delivery address for your order.

Items from Erich Industries can be shipped to most international regions, but cannot be shipped to Africa, Israel, Latin America, or the Middle East and some other restricted countries or locations.

Your packages will be subject to the customs fees and import duties of the country to which you have your order shipped. These charges are always the recipient's responsibility. For further details or questions see below. Standard Erich Industries terms apply as with any order in addition to these international terms.

Limitations
For products shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements; and the products may not conform to destination country voltage and other electrical standards (requiring use of an adapter or converter if appropriate). You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from Erich Industries, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Erich Industries takes no responsibility for the reliability of the buyers mail service in their country or shipping destination.

Privacy
Your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like our international customers and customers shipping products internationally to be aware that cross-border shipments are subject to opening and inspection by customs authorities. Also, we may provide certain order, shipment, and product information, such as titles, to our international carriers, and such information may be communicated by the carriers to customs authorities in order to facilitate customs clearance and comply with local laws.

Customs, Duties, and Taxes
You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from Erich Industries, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. If you have further questions please email us at customerservice@erichindustries.com.

Some of our Many Repeat Customers